Included in Package:

Helpdesk (Ticketing System)

Help desk services for basic software, hardware, and network problems.

Help desk assistance can be obtained via Portal or via email.

PC Concepts Help desk will respond to your requests during normal business hours to either resolve the issue or instruct the user on what to do.

Proactive Monitoring and Reporting

Monitoring and reporting on potential issues with your clients’ systems, and taking action to resolve them before they cause problems.

Automated Optimization & Management

Automating regular tasks to keep clients’ systems running smoothly and efficiently.

Remote Hardware and Disk Space Monitoring

Monitoring clients’ hardware and disk space to ensure optimal performance and notify of suspected failures

Asset Management of Hardware and Software

Keeping track of all software and hardware used on clients’ endpoints and servers to ensure compatibility and assist with repairs or upgrades.

Customized policies and alerts

Customizing policies and alerts to meet clients’ specific business needs.

Managed Patches

Monitoring and managing operating system and third-party key application patches to address known vulnerabilities.

Managed Anti-Virus

Business-class Antivirus Software with AV Monitoring and Management included for all Managed Servers, Workstations, Laptops, and MACs

This service also includes reporting on the overall health of the anti-virus software and any potential vulnerabilities that may need to be addressed.

Operating System: Windows 7 with Service Pack 1, Windows 8.1, Windows 10, and Windows 11

Operating System: macOS Yosemite (10.10) or later

24/7 Remote Monitoring

Monitoring clients’ systems 24/7 to detect and resolve issues as quickly as possible.

Basic Standard

Network User Management
(On-prem Active Directory)

Network User Management
(Entra ID)

Add-on
Policy Enforcement
Basic
Advanced
Solution Knowledge Base
Standard
Customised
Managed Patches
Microsoft & Supported 3rd Party
Microsoft & Supported 3rd Party
Key Application Management
3 Apps
5 Apps
IT Documentation
Read-only Access
Read/Write Access
Managed Anti-Virus
Add-on
Endpoint Backup
Add-on
Add-on
Server Backup
Add-on
Add-on
Data Risk Assessment
Add-on
Add-on
Phone Support
1 hour/month
Remote Support
2 hours/month
Response Time
Within 48 hours
SLA Agreement
Business reports
Monthly
Monthly
Technical review
Quarterly
Contract Term
6 Months Min
Yearly

Basic

R200per user/month
  • 1 x Managed Device (Desktop/Laptop)
  • Optimize device once a month
  • Remote Support at discounted rate - R150/15mins (Business Hours)
  • Remote Support at discounted rate - R300/15mins (After Hours)
  • 1 User access to Ticketing System
  • R150 per extra device (Laptop)
  • R500 per Managed Server
  • Onboarding fee - R500 per 10 devices(Once off)

Standard

R300per user/month
  • 1 x Managed Device (Desktop/Laptop)
  • Optimize device once a month
  • Remote Support at discounted rate - R120/15mins (Business Hours)
  • Remote Support at discounted rate - R220/15mins (After Hours)
  • Single Tech access to our RMM (Optional)
  • 3 Users access to Ticketing System
  • R200 per extra device (Laptop)
  • R800 per Managed Server
  • Onboarding fee - R800 per 10 devices(Once off)

Add-Ons

  • Tech access to our RMM - R75/Tech/m
  • Firewall Monitoring & Management - R300/Firewall
  • Firewall Monitoring - R150/Firewall
  • Router/Switch Monitoring - R150/Device
  • Other SNMP Devices Monitoring - R150/Device

Ticketing System Add-On

R1300per tech/month
  • Gain access to Ticketing for all your end users - R400/m
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